Data Deletion
This page explains how to ask for personal data held in EduConnect to be deleted, and — just as importantly — who to ask. Because kindergartens use EduConnect to run their own operations, the right address for a deletion request depends on whose data it concerns.
- Company
- METADATA CONSULTING S.R.L.
- Tax ID (CUI)
- 46698530
- Trade Register no.
- J35/3944/2022
- Registered office
- Dumbrăvița, Timiș County, Romania
- contact@educonnect.today
1. Why there are two routes
A kindergarten decides what is recorded about the children in its care; we host and process that data on its documented instructions. So for anything concerning a child or their enrolment, the kindergarten is the data controller and the deletion decision is theirs. For the data we hold about you as an adult who uses the platform or contacts us, we are the controller and you can write to us directly.
2. Deleting a child's data
Contact the kindergarten your child attends and ask them to delete the records in question. They can remove a child's file from the platform themselves, and where they need help we assist as processor. If the kindergarten has closed, or does not respond within a reasonable time, write to us at contact@educonnect.today and we will help you reach a resolution.
3. Deleting your own account and data
If you are a parent, teacher or member of staff and want your own account and the personal data attached to it deleted, email contact@educonnect.today from the address the account uses. Tell us your name and which kindergarten you are associated with, so we can identify the account. There is no self-service deletion of the account itself inside the app: accounts are created and administered by the kindergarten, not by the people who sign in.
4. Deleting only part of your data
You do not have to give up the account to have something removed. If you want only specific data erased — a photo, a phone number, a particular message — say so in the same email and we will act on that alone, leaving the account intact. Inside the app you can also delete your own comments and your own messages yourself, at any time, without asking anyone.
5. What gets deleted
On a completed request we remove your profile and contact details, your messages, the photos and documents you uploaded, and the activity records tied to your account. Content that other people created is not removed by your request, and where a record belongs to the kindergarten's own file on a child, its deletion is the kindergarten's decision.
6. What we have to keep, and why
Some records cannot be deleted on request. Invoices and accounting documents are retained for the period Romanian tax law requires. A minimal security and audit trail — who signed in, and when a record was changed — is kept to protect the platform and the people on it. Data that has been anonymised, so that it can no longer be linked to a person, may be retained indefinitely.
7. How long it takes
We acknowledge every request within a few working days and complete it within 30 days, as the GDPR requires. After deletion, copies may still exist in encrypted backups for a short period, until those backups are rotated out in the normal cycle; they are not used for any other purpose in the meantime.
8. Deleting the app does not delete your data
Removing EduConnect from your phone only removes the local copy. Your account and the data held for your kindergarten stay in place. To have data deleted, use one of the routes above.
9. Contact and complaints
Send deletion requests to contact@educonnect.today. If you are not satisfied with how we handle a request, you have the right to lodge a complaint with the Romanian Data Protection Authority (ANSPDCP), B-dul G-ral Gheorghe Magheru 28–30, Bucharest, www.dataprotection.ro.